Influence Perceived Ease of Use, Perceived Usefulness and Social Influence Against Intention to Use Video on Demand Services at Netflix

Authors

  • Tri Novita Sari UIN Raden Intan Lampung
  • Femei Purnamasari UIN Raden Intan Lampung
  • Gustika Nurmalia UIN Raden Intan Lampung

DOI:

https://doi.org/10.37680/ijief.v5i1.7090

Keywords:

Perceived Ease of Use, Perceived Usefulness, Social Influence

Abstract

As the number of users of Video on Demand services such as Netflix continues to grow, interest in examining the factors that influence the intention to use these platforms is also increasing. This inquiry aims to explore consumer behavior toward such services from the perspective of Islamic Economics and to analyze the effects of perceived usefulness, perceived ease of use, and social influence on the intention to use Netflix among residents of Sukarame, Bandar Lampung. A quantitative approach was employed, using purposive sampling to select 96 respondents. The data were analyzed using the Structural Equation Modeling Partial Least Square method. The discoveries indicate that all three independent element s perceived usefulness, ease of use, and social influence have a positive and significant impact on the intention to use Netflix. These outcomes can serve as a valuable reference for service providers seeking to improve user experience and for scholars conducting further research on technology adoption within an Islamic framework.

Downloads

Download data is not yet available.

References

Amaral, M. A. L., & Watu, E. G. C. (2021). Pengaruh Performance Expectancy, Effort Expectancy, Social Influence Dan Trust Terhadap Niat Berkelanjutan Menggunakan Fdas Pada Masa Pandemi Covid-19. Sebatik, 25(2), 562–570. https://doi.org/10.46984/sebatik.v25i2.1510

Aminda, A. A., Basrah, S., & Aditya, S. (2022). Analisis Faktor-Faktor yang Mempengaruhi Purchase Intention pada Layanan Subscription Video on Demand (SVOD). Jurnal Bisnis, Manajemen, Dan Keuangan, 3(2), 547–559. https://doi.org/10.21009/jbmk.0302.16

Arsani, A. M. (2024). Aplikasi SmartPLS 4.0 Untuk Statistisi Pemula (Cet 1). Minhaj Pustaka.

Asari, A. (2023). Pengantar Statistika. In Sustainability (Switzerland) (Issue 1). PT Mafy Media Literasi Indonesia.

Ayun, P. K., Purnamasari, F., & Fachry, A. (2024). Pengaruh Persepsi Risiko Belanja Online Dan Electronic Word Of Mouth (E-WOM) Terhadap Minat Beli Secara Online Dengan Kepercayaan Sebagai Variabel Moderasi ( Studi Pada Masyarakat Desa Bandar Negeri Kecamatan. 2, 1283–1310.

Azalia, D. W., & Magnadi, R. H. (2020). Analisis faktor-faktor yang mempengaruhi keputusan pembelian pada layanan video on demand (studi pada pengguna Netflix). Diponegoro Journal of Management, 9(2), 1–12.

Bahruddin, I. (2024). KONSEP MASLAHAH DALAM PEMBANGUNAN EKONOMI UMAT. Al-A’mal: Jurnal Manajemen Bisnis Syariah, 4(II), 119–134. https://ejournal.an-nadwah.ac.id/index.php/Al-amal/article/view/736

Christy, C. C. (2022). FoMo di media sosial dan e-WoM : pertimbangan berbelanja daring pada marketplace. Jurnal Studi Komunikasi, 6(1 SE-Articles), 331–357. https://ejournal.unitomo.ac.id/index.php/jsk/article/view/4446

Cindy Maharani Aulia, Naila Kirani Putri, Shaffa Tanti Yupravita, & Siti Nurmuawanah. (2023). Rendahnya Implementasi Nilai-Nilai Pancasila Bagi Generasi Z Dalam Bermedia Sosial. Hakim: Jurnal Ilmu Hukum Dan Sosial, 2(1 SE-Articles), 225–234. https://doi.org/10.51903/hakim.v2i1.1556

Dalimunthe, N., Rianto, R., & Adawiyah, A. (2020). ANALISIS PENERIMAAN PENGGUNA APLIKASI REVENUE ASSURANCE PEMBENAHAN DATA PELANGGAN (PDP) MENGGUNAKAN METODE TAM. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 6(2), 155–160. https://doi.org/http://dx.doi.org/10.24014/rmsi.v6i2.9553

Fadillah, N. D., Kurniawan, M., & Nurmalia, G. (n.d.). PENGARUH MEDIA SOSIAL , ENDORSEMENT INFLUENCER DAN HARGA TIKET TERHADAP MINAT PEMBELIAN TIKET KONSER ANAK MUDA DI ERA DIGITAL DALAM PERSPEKTIF ETIKA BISNIS ISLAM ( STUDI PADA GENERASI Z DI BANDAR LAMPUNG ) THE INFLUENCE OF SOCIAL MEDIA , INFLUENCER ENDORS. 13(1).

Fariz, M., Wahid, A., Fuadi, F., & Ermawati, L. (2024). The Influence of Perceived Usefulness and Perceived Ease of Use on Intention To Use in Using QRIS According to an Islamic Business Perspective ( Study of QRIS Users at Geprek King Sukarame Restaurant in Bandar Lampung ). 15(4), 706–714.

Gunawan, A., Yunikewaty, Y., & Meitiana, M. (2023). Pengaruh kualitas peelayanan terhadap niat beli ulang melalui kepuasan pada swalayan KPD di Palangka Raya. Media Bina Ilmiah, 17(6), 1185–1194. https://doi.org/https://doi.org/10.33578/mbi.v17i6.243

Hakim, A., Simanjuntak, M., & Hasanah, N. (2021). FAKTOR-FAKTOR YANG MEMENGARUHI KEPUTUSAN PEMBELIAN DI INSTAGRAM: PERAN TRUST SEBAGAI VARIABEL MEDIATOR . Jurnal Ilmu Keluarga Dan Konsumen, 14(3 SE-Articles), 296–309. https://doi.org/10.24156/jikk.2021.14.3.296

Handayani, M., & Rianto, M. (2021a). Pengaruh Financial Knowledge, Pendapatan dan Social influence terhadap Minat Menggunakan Aplikasi Pembayaran Digital pada Generasi Milenial Islam di Kota Bekasi. Jurnal Ilmiah Ekonomi Islam, 7(03), 1858–1865.

Handayani, M., & Rianto, M. R. (2021b). Pengaruh Financial Knowledge, Pendapatan dan Social influence terhadap Minat Menggunakan Aplikasi Pembayaran Digital pada Generasi Milenial Islam di Kota Bekasi. Jurnal Ilmiah Ekonomi Islam, 7(3 SE-Articles), 1858–1865. https://doi.org/10.29040/jiei.v7i3.3620

Humaidi, H., Utomo, S., & Lestari, D. (2022). Pengaruh Persepsi Manfaat, Persepsi Kemudahan Penggunaan Dan Fitur Layanan Terhadap Keputusan Pembelian (Studi Pada Mahasiswa FISIP ULM Di Kota Banjarmasin). Jurnal Bisnis Dan Pembangunan, 11(1), 23–32. https://doi.org/https://dx.doi.org/10.20527/jbp.v11i1.13133

Kabir, M. N. (2019). Strategy, Strategy Formulation, and Business Models BT - Knowledge-Based Social Entrepreneurship: Understanding Knowledge Economy, Innovation, and the Future of Social Entrepreneurship (M. N. Kabir (ed.); pp. 245–280). Palgrave Macmillan US. https://doi.org/10.1057/978-1-137-34809-8_8

Kristiani, N., & Putri, S. W. (2022). Pengaruh Perceived Usefulness Dan Playfulness Terhadap Intention To Use Pengguna Aplikasi Tik Tok Di Masa Pandemi Covid 19. CAPITAL: Jurnal Ekonomi Dan Manajemen, 5(2), 162. https://doi.org/10.25273/capital.v5i2.12021

Kurniawan, M., Restianita, O., & Normasyhuri, K. (2024). Perceived Usefulness , Perceived Enjoyment , Trust dan Continuance Intention dalam Mobile Sharia Banking : Bagaimana Kekuatan Kepuasan Nasabah ? 20(3), 640–657.

Muin, A. (2023). Metode Penelitian Kuantitatif.

NAFIAH, H. (2021). Penggunaan media sosial dalam kehidupan sosial oleh santriwati Pondok Pesantren Universitas Islam Indonesia dalam perspektif uses James Lull. https://dspace.uii.ac.id/handle/123456789/30437

Pasma Sanrawati Sitanggang. (2022). Strategi Pemasaran Global terhadap Netflix. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, 1(9 SE-Articles), 3026–3035. https://ulilalbabinstitute.id/index.php/JIM/article/view/701

Prasetya, A. W., & Lestari, R. (2024). The Influence Of Trust, Perceived Ease Of Use, Perceived Usefulness Through Attitudes On Intention To Use The Gopay Application In The Millennial Generation In South Jakarta. EMBO Journal, 7(5), 2597–5234. https://doi.org/10.1002/j.1460-2075.1995.tb00098.x

Prayogo, M. A., & Hapsari, M. I. (2021). Niat Konsumen Muslim Berlangganan Layanan Video on Demand Bertayangan Islami. Jurnal Ekonomi Syariah Teori Dan Terapan, 8(5), 607. https://doi.org/10.20473/vol8iss20215pp607-616

Purwanto, E. (2020). Technology Adoption A Conceptual Framework MODEL KONSEPTUAL MINAT PENGGUNAAN E-WALLET: TECHNOLOGY ACCEPTANCE MODEL(TAM).

Rahadiyan, R. N., & Hendrawan, D. (2023). Pengaruh Perceived of Usefulnes Perceived ease of use Terhadap Purchase Intention. Jurnal Manajemen Pemasaran Dan Perilaku Konsumen, 2(4), 1088–1097. https://doi.org/10.21776/jmppk.2023.02.4.24

Ridwan, M., Umar, M. H., & Ghafar, A. (2021). Sumber-sumber hukum Islam dan Implementasinya. Borneo: Journal of Islamic Studies, 1(2), 28–41.

Rininda, B. P., & Nurmalina, R. (2023). PENGARUH KUALITAS LAYANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH PT. BANK RAKYAT INDONESIA. JOURNAL OF APPLIED MANAGERIAL ACCOUNTING, 7(2 SE-Articles), 221–229. https://doi.org/10.30871/jama.v7i2.6639

Saputri, H. A. S., Zulhijrah, Nabila Joti Larasati, & Shaleh. (2023). ANALISIS INSTRUMEN ASSESMEN : VALIDITAS, RELIABILITAS, TINGKAT KESUKARAN DAN DAYA BEDA BUTIR SOAL. Didaktik : Jurnal Ilmiah PGSD STKIP Subang, 9(5 SE-Articles), 2986–2995. https://doi.org/10.36989/didaktik.v9i5.2268

Setiawan, J. J. (2020). Pengaruh perceived usefulness, perceived ease of use, subjective norm, dan customer experience terhadap intention to use Mytelkomsel (studi kasus pada mahasiswa Universitas Kristen Petra Surabaya). Jurnal Strategi Pemasaran, 7(1), 12. https://doi.org/https://publication.petra.ac.id/index.php/manajemen-pemasaran/article/view/10193

Sholehuddin, L. (2021). Ekologi dan Kerusakan Lingkungan dalam Persepektif Al-Qur’an. Al-Fanar : Jurnal Ilmu Al-Qur’an Dan Tafsir, 4(2 SE-Articles). https://doi.org/10.33511/alfanar.v4n2.113-134

Subagio, H., & Jessica, J. (2020). Pengaruh Perceived Usefulness, Perceived Ease of Use, Subjective Norm, dan Customer Experience Terhadap Intention To Use My Telkomsel (Studi Kasus Pada Mahasiswa Universitas Kristen Petra Surabaya). Jurnal Strategi Pemasaran (Petra.Ac.Id), 7(1), 1–12.

Sugiyono. (2020). Metode Penelitian Kualitatif Kuantitatif dan R&D. In 2. Alfabeta.

Sulaiman, Y., & Tjhin, U. (2023). Continuance intention to subscribe to a video-on-demand service: A study of Netflix users in Indonesia. Journal of Theoretical and Applied Information Technology, 15(5), 1819–1844.

Suziana, Agriqisthi, & Akbar, L. A. (2024). Pengaruh Content Richness, Perceived Value Dan Social Influence Terhadap Minat Berlangganan (Survey pada Pengguna Aplikasi Vidio di Kota Padang). Jurnal Ekonomika Dan Bisnis (JEBS), 4(1), 79–93. https://doi.org/10.47233/jebs.v4i1.1523

Syahri, A., & Yanita Setyawati, C. (2023). Pengaruh Perceived Ease of Use Terhadap Intention To Use Qris Bca Mobile Dengan Perceived Usefulness Sebagai Variabel Mediasi. Jurnal Keuangan Dan Bisnis, 21(2), 143–151. https://doi.org/10.32524/jkb.v21i2.949

Taopik, I., Supriatna, E., & Yuliani, W. (2023). Uji Validitas Dan Reliabilitas Angket Interaksi Sosial. FOKUS: Kajian Bimbingan Dan Konseling Dalam Pendidikan, 6(4), 278–284. https://doi.org/https://doi.org/10.22460/fokus.v6i4.11060

Triana, N. M. A., & Arif, M. E. (2023). Pengaruh Performance Expectancy, Service Quality, dan Social Influence Terhadap Continuance Intention. Jurnal Manajemen Pemasaran Dan Perilaku Konsumen, 2(3), 717–727. https://doi.org/10.21776/jmppk.2022.02.3.14

Waluyaningtyas, D. P., & Hari Laksana, D. (2023). Pengaruh Perceived Ease Of Use, Perceived Usefulness, Security, Dan Trust Terhadap Intention To Use Aplikasi Access By Kai (Survei pada Mahasiswa di Daerah Istimewa Yogyakarta) . Innovative: Journal Of Social Science Research, 3(6 SE-Articles), 9970–9981. https://doi.org/10.31004/innovative.v3i6.7416

Wiradarma, I. G. N., & Piartrini, P. S. (2022). Understanding Netflix Subscription Intentions Using Technology Acceptance Model: a Study in Denpasar. Russian Journal of Agricultural and Socio-Economic Sciences, 121(1), 37–44. https://doi.org/10.18551/rjoas.2022-01.05

Downloads

Published

2025-07-19

How to Cite

Sari, T. N. ., Purnamasari, F. ., & Nurmalia, G. . (2025). Influence Perceived Ease of Use, Perceived Usefulness and Social Influence Against Intention to Use Video on Demand Services at Netflix. Indonesian Journal of Islamic Economics and Finance, 5(1), 275–294. https://doi.org/10.37680/ijief.v5i1.7090

Issue

Section

Articles