Job Satisfaction as Mediator Between Organizational Culture and Employee Performance in Government-owned Bank
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Abstract
This study investigates the mediating role of employee job satisfaction in the relationship between organizational culture and employee performance within government-owned banks. The research design selected for this study was descriptive, quantitative, and causal. A quantitative survey was conducted to gather data from 110 employees of a government-owned bank in North Sulawesi, Indonesia. Structural Equation Modeling (SEM) was employed as the primary method of data analysis facilitated by SmartPLS software. The results indicate that organizational culture significantly and positively influences job satisfaction, while job satisfaction similarly has a significant and positive impact on employee performance. Furthermore, organizational culture emerges as a significant determinant of employee performance. Additionally, the study reveals that job satisfaction effectively mediates the relationship between organizational culture and employee performance. The practical implications of these results hold significance for organizations, particularly government-owned banks, in enhancing employee performance and organizational effectiveness. By cultivating a culture that aligns with employees' values and fosters engagement, organizations can boost job satisfaction levels, enhancing overall employee performance.
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References
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Acu, A. (2016). Time to Work for a Living: The Marvel Cinematic Universe and the Organized Superhero. Journal of Popular Film and Television, 44(4), 195–205.
Alkhodary, D. A. (2023). Exploring the relationship between organizational culture and the well-being of educational institutions in Jordan. Administrative Sciences, 13(3), 92.
Alotaibi, S. M., Amin, M., & Winterton, J. (2020). Do emotional intelligence and empowering leadership affect psychological empowerment and work engagement? Leadership & Organization Development Journal, 41(8), 971-991.
Arghode, V., Lathan, A., Alagaraja, M., Rajaram, K., & McLean, G. N. (2022). Empathic organizational culture and leadership: conceptualizing the framework. European Journal of Training and Development, 46(1/2), 239-256.
Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing, and organizational innovation. Technology in Society, p. 66, 101635.
Banjarnahor, A. R., Sutrisno, C. R., Panjaitan, P. D., Hutagaol, K., Faried, A. I., Simanjuntak, M., ... & Simarmata, J. (2023). Inovasi Digital dan Ekonomi Kerakyatan. Yayasan Kita Menulis. https://doi.org/10.3390/admsci13030092
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Davidescu, A. A., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among Romanian employees—Implications for sustainable human resource management. Sustainability, 12(15), 6086.
Djampagau, H. (2019). Pengaruh gaya kepemimpinan, motivasi kerja dan budaya organisasi terhadap kinerja karyawan pada PT. Bank BNI Syariah Palu. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 7(1), 1-12. https://doi.org/10.1017/S0889189300001377
Espasandín-Bustelo, F., Ganaza-Vargas, J., & Diaz-Carrion, R. (2021). Employee happiness and corporate social responsibility: The role of organizational culture. Employee Relations: The International Journal, 43(3), 609-629.
Fatyandri, A. N., & br Surbakti, T. E. (2023). Analisis pengaruh budaya perusahaan, motivasi dan gaya kepemimpinan terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi. Jurnal Darma Agung, 31(1), 869-880. https://doi.org/10.1017/S0889189300001378
Fernandez, S., & Madumo, O. (2024). Who should we pay more? Exploring the influence of pay for elected officials and bureaucrats on organizational performance in South African local government. Public Administration, 102(1), 147-163.
George, G., & Schillebeeckx, S. J. (2022). Digital transformation, sustainability, and purpose in the multinational enterprise. Journal of World Business, 57(3), 101326.
Grisang, R. P., & Waty, L. (2023). Pengaruh pengalaman kerja terhadap kinerja karyawan pada kuliner Bandung Barat. Klabat Journal of Management, 4(1), 9-19. https://doi.org/10.1017/S0889189300001379
Gultom, M. P., & Ferinia, R. (2023). Pengaruh budaya organisasi dan komunikasi terhadap kinerja karyawan: Studi pada Allianz. Klabat Journal of Management, 4(1), 30-43. https://doi.org/10.1017/S0889189300001380
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications. https://link.springer.com/referenceworkentry/10.1007/978-3-319-57413-4_15
Handayani, R., & Darmasetiawan, N. K. (2019). The effect of organizational culture on job satisfaction and organizational commitment in the banking sector of Indonesia. International Journal of Business and Society, 20(2), 562-576.
Hasibuan, A., Muliatie, Y. E., Khairad, F., St Amina, H. U., Purba, B., Siagian, E. M., ... & Fajrillah, F. (2023). Teori Ilmu Manajemen. Yayasan Kita Menulis.
Kainde, S. J., & Mandagi, D. (2023). A systematic review of servant leadership outcomes in an education context. EDUKASIA: Jurnal Pendidikan dan Pembelajaran, 4(2), 2563-2574. https://doi.org/10.1017/S0889189300001381
Katz, I. M., Rauvola, R. S., & Rudolph, C. W. (2021). Feedback environment: A meta‐analysis. International Journal of Selection and Assessment, 29(3-4), 305-325.
Koyongian, Y. (2020). Pengaruh Gaya Kepemimpinan dan Lingkungan Kerja Terhadap Kinerja Karyawan SMA Advent di Minahasa Utara. Klabat Journal of Management, 1(2), 53-63. https://doi.org/10.1017/S0889189300001382
Lee, M. C. C., Idris, M. A., & Delfabbro, P. H. (2017). The linkages between hierarchical culture and empowering leadership and their effects on employees’ work engagement: Work meaningfulness as a mediator. International Journal of Stress Management, 24(4), 392.
Lubis, C. T., Pasaribu, F., & Tupti, Z. (2021). Pengaruh kompensasi terhadap kinerja karyawan dimediasi kepuasan kerja karyawan, Jurnal Ilmu Manajemen dan Akuntansi Terapan, 2(1). https://doi.org/10.1017/S0889189300001383
Maj, J. (2023). Influence of Inclusive Work Environment and Perceived Diversity on Job Satisfaction: Evidence from Poland. Central European Business Review, 12(4), 105–122. https://doi.org/10.2478/cebr-2023-0013
Mandagi, D. W., Rantung, D. I., Rasuh, D., & Kowaas, R. (2023). Leading through disruption: The role of transformational leadership in the digital age. Jurnal Mantik, 7(3), 1597-1161. https://doi.org/10.30865/mantik.v7i3.4520
Maulidiyah, N. N. (2020). Peran budaya organisasi dalam meningkatkan kepuasan kerja serta dampaknya terhadap kinerja karyawan Bank Indonesia. Jurnal Manajemen Bisnis, 17(2), 273-286. https://doi.org/10.24912/jmb.v17i2.6619
Na-Nan, K., Kanthong, S., & Joungtrakul, J. (2021). An empirical study on the self-efficacy and organizational citizenship behavior model transmitted through employee engagement, organizational commitment, and job satisfaction in the Thai automobile parts manufacturing industry. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 170.
Nurdin, M. A. (2019). Perubahan budaya organisasi di Era Digital. Stabilitas, 154. https://lppi.or.id/site/assets/files/1441/m__amin_-_perubahan_budaya_organisasi_new-1.pdf
Parent, J. D., & Lovelace, K. J. (2018). Employee engagement, positive organizational culture, and individual adaptability. On the Horizon, 26(3), 206-214. https://doi.org/10.1108/oth-11-2017-0064
Rampen, D. C., Pangemanan, A. S., & Mandagi, D. W. (2023). The X-factors behind Gen Z employee performance: A systematic review. Jurnal Mantik, 7(2), 668-680. https://doi.org/10.30865/mantik.v7i2.4169
Rivai, V., & Sagala, E. J. (2009). Manajemen sumber daya manusia untuk perusahaan dari teori ke praktek (edisi 2). Jakarta: PT. Raja Grafindo Persada. https://onesearch.id/Record/IOS2883.JABAR000000000064789/Details
Rožman, M., Tominc, P., & Štrukelj, T. (2023). Competitiveness through the development of strategic talent management and agile management ecosystems. Global Journal of Flexible Systems Management, 24(3), 373-393.
Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation, and job satisfaction on employee performance. Management Science Letters, 10(8), 1775-1786.
Saputri, O. B. (2020). Pengaruh makroprudensial dan mikroprudensial terhadap harga saham. EL DINAR: Jurnal Keuangan Dan Perbankan Syariah, 8(2), 130-146. https://ejournal.uin-malang.ac.id/index.php/eldinar/article/view/9706
Singh, N. S., Kovacs, R. J., Cassidy, R., Kristensen, S. R., Borghi, J., & Brown, G. W. (2021). A realist review will be conducted to assess for whom, under what conditions, and how pay-for-performance programs work in low- and middle-income countries. Social Science & Medicine, p. 270, 113624.
Srimulyani, V. A., & Hermanto, Y. B. (2022). Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia. Humanities and Social Sciences Communications, 9(1), 1-11.
Sudarmanto, E., Hasibuan, A., Aulia, T. Z., Suleman, N., Ahmad, I. A., Faried, A. I., ... & Leilasariyanti, Y. (2023). Green Industry Dan Globalisasi. Yayasan Kita Menulis. https://kitamenulis.id/2023/09/01/green-industry-dan-globalisasi/
Suryawan, I. N., & Salsabilla, A. (2022). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Aksara: Jurnal Ilmu Pendidikan Nonformal, 8(1), 137- 146. Https://doi.org/10.37905/aksara.8.1.137-146.2022
Tran, Q. H. (2021). Organizational culture, leadership behavior and job satisfaction in the Vietnam context. International Journal of Organizational Analysis, 29(1), 136–154. https://doi.org/10.1108/ijoa-11-2019-2084
Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, pp. 45, 10–22.
Wang, Y., Huang, Q., Davison, R. M., & Yang, F. (2021). Role stressors, job satisfaction, and employee creativity: The cross-level moderating role of social media use within teams. Information & Management, 58(3), 103317.
Waworuntu, E. C., Kainde, S. J., & Mandagi, D. W. (2022). Work-life balance, job satisfaction and performance among millennial and Gen Z employees: a systematic review. Society, 10(2), 384-398. https://doi.org/10.1080/21568602.2022.2048745
Widianto, T., Supriyono, S., Stie, -, Unggul, A., & Surakarta, B. (2018). Pengaruh kepemimpinan dan budaya organisasi terhadap kinerja karyawan bank syariah dengan kepuasan kerja sebagai variabel intervening. Jurnal Ekonomi Dan Perbankan, 3(2). https://doi.org/10.21002/jepi.v3i2.10017
Wulur, L., & Mandagi, D. W. (2023). Employee performance 2.0: Antecedents and consequences of Gen Z employees performance. SEIKO: Journal of Management & Business, 6(2), 224-240. https://doi.org/10.33541/seiko.v6i2.1428
Wuryaningrat, N. F., Mandagi, D. W., & Rantung, D. I. (2023). Mapalus as a Knowledge Transfer Practice to Improve Innovation Capability: Success or Not Success? Revista De Gestão Social E Ambiental, 17(1), e03162-e03162. https://doi.org/10.21768/rgsa.v17i1.6259
Wuryaningrat, N. F., Paulus, A. L., Rantung, D. I., & Mandagi, D. W. (2024). The Relationship of Trust, Knowledge Transfer, and the Person-Job and Person-Organization Fit as Moderating Effects. Journal of Indonesian Economy and Business, 39(2), 160-173.
Acu, A. (2016). Time to Work for a Living: The Marvel Cinematic Universe and the Organized Superhero. Journal of Popular Film and Television, 44(4), 195–205.
Alkhodary, D. A. (2023). Exploring the relationship between organizational culture and the well-being of educational institutions in Jordan. Administrative Sciences, 13(3), 92.
Alotaibi, S. M., Amin, M., & Winterton, J. (2020). Do emotional intelligence and empowering leadership affect psychological empowerment and work engagement? Leadership & Organization Development Journal, 41(8), 971-991.
Arghode, V., Lathan, A., Alagaraja, M., Rajaram, K., & McLean, G. N. (2022). Empathic organizational culture and leadership: conceptualizing the framework. European Journal of Training and Development, 46(1/2), 239-256.
Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing, and organizational innovation. Technology in Society, p. 66, 101635.
Banjarnahor, A. R., Sutrisno, C. R., Panjaitan, P. D., Hutagaol, K., Faried, A. I., Simanjuntak, M., ... & Simarmata, J. (2023). Inovasi Digital dan Ekonomi Kerakyatan. Yayasan Kita Menulis. https://doi.org/10.3390/admsci13030092
Banjarnahor, A. R., Taruna, M. S., Faried, A. I., Suryani, W., Hutama, N. A., Sondakh, D. E., ... & Simarmata, J. (2023). Ekonomi Digital: Transformasi Bisnis di Era Digital. Yayasan Kita Menulis. https://kitamenulis.id/2023/08/04/ekonomi-digital-transformasi-bisnis-di-era-digital/
Davidescu, A. A., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among Romanian employees—Implications for sustainable human resource management. Sustainability, 12(15), 6086.
Djampagau, H. (2019). Pengaruh gaya kepemimpinan, motivasi kerja dan budaya organisasi terhadap kinerja karyawan pada PT. Bank BNI Syariah Palu. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, 7(1), 1-12. https://doi.org/10.1017/S0889189300001377
Espasandín-Bustelo, F., Ganaza-Vargas, J., & Diaz-Carrion, R. (2021). Employee happiness and corporate social responsibility: The role of organizational culture. Employee Relations: The International Journal, 43(3), 609-629.
Fatyandri, A. N., & br Surbakti, T. E. (2023). Analisis pengaruh budaya perusahaan, motivasi dan gaya kepemimpinan terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi. Jurnal Darma Agung, 31(1), 869-880. https://doi.org/10.1017/S0889189300001378
Fernandez, S., & Madumo, O. (2024). Who should we pay more? Exploring the influence of pay for elected officials and bureaucrats on organizational performance in South African local government. Public Administration, 102(1), 147-163.
George, G., & Schillebeeckx, S. J. (2022). Digital transformation, sustainability, and purpose in the multinational enterprise. Journal of World Business, 57(3), 101326.
Grisang, R. P., & Waty, L. (2023). Pengaruh pengalaman kerja terhadap kinerja karyawan pada kuliner Bandung Barat. Klabat Journal of Management, 4(1), 9-19. https://doi.org/10.1017/S0889189300001379
Gultom, M. P., & Ferinia, R. (2023). Pengaruh budaya organisasi dan komunikasi terhadap kinerja karyawan: Studi pada Allianz. Klabat Journal of Management, 4(1), 30-43. https://doi.org/10.1017/S0889189300001380
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications. https://link.springer.com/referenceworkentry/10.1007/978-3-319-57413-4_15
Handayani, R., & Darmasetiawan, N. K. (2019). The effect of organizational culture on job satisfaction and organizational commitment in the banking sector of Indonesia. International Journal of Business and Society, 20(2), 562-576.
Hasibuan, A., Muliatie, Y. E., Khairad, F., St Amina, H. U., Purba, B., Siagian, E. M., ... & Fajrillah, F. (2023). Teori Ilmu Manajemen. Yayasan Kita Menulis.
Kainde, S. J., & Mandagi, D. (2023). A systematic review of servant leadership outcomes in an education context. EDUKASIA: Jurnal Pendidikan dan Pembelajaran, 4(2), 2563-2574. https://doi.org/10.1017/S0889189300001381
Katz, I. M., Rauvola, R. S., & Rudolph, C. W. (2021). Feedback environment: A meta‐analysis. International Journal of Selection and Assessment, 29(3-4), 305-325.
Koyongian, Y. (2020). Pengaruh Gaya Kepemimpinan dan Lingkungan Kerja Terhadap Kinerja Karyawan SMA Advent di Minahasa Utara. Klabat Journal of Management, 1(2), 53-63. https://doi.org/10.1017/S0889189300001382
Lee, M. C. C., Idris, M. A., & Delfabbro, P. H. (2017). The linkages between hierarchical culture and empowering leadership and their effects on employees’ work engagement: Work meaningfulness as a mediator. International Journal of Stress Management, 24(4), 392.
Lubis, C. T., Pasaribu, F., & Tupti, Z. (2021). Pengaruh kompensasi terhadap kinerja karyawan dimediasi kepuasan kerja karyawan, Jurnal Ilmu Manajemen dan Akuntansi Terapan, 2(1). https://doi.org/10.1017/S0889189300001383
Maj, J. (2023). Influence of Inclusive Work Environment and Perceived Diversity on Job Satisfaction: Evidence from Poland. Central European Business Review, 12(4), 105–122. https://doi.org/10.2478/cebr-2023-0013
Mandagi, D. W., Rantung, D. I., Rasuh, D., & Kowaas, R. (2023). Leading through disruption: The role of transformational leadership in the digital age. Jurnal Mantik, 7(3), 1597-1161. https://doi.org/10.30865/mantik.v7i3.4520
Maulidiyah, N. N. (2020). Peran budaya organisasi dalam meningkatkan kepuasan kerja serta dampaknya terhadap kinerja karyawan Bank Indonesia. Jurnal Manajemen Bisnis, 17(2), 273-286. https://doi.org/10.24912/jmb.v17i2.6619
Na-Nan, K., Kanthong, S., & Joungtrakul, J. (2021). An empirical study on the self-efficacy and organizational citizenship behavior model transmitted through employee engagement, organizational commitment, and job satisfaction in the Thai automobile parts manufacturing industry. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 170.
Nurdin, M. A. (2019). Perubahan budaya organisasi di Era Digital. Stabilitas, 154. https://lppi.or.id/site/assets/files/1441/m__amin_-_perubahan_budaya_organisasi_new-1.pdf
Parent, J. D., & Lovelace, K. J. (2018). Employee engagement, positive organizational culture, and individual adaptability. On the Horizon, 26(3), 206-214. https://doi.org/10.1108/oth-11-2017-0064
Rampen, D. C., Pangemanan, A. S., & Mandagi, D. W. (2023). The X-factors behind Gen Z employee performance: A systematic review. Jurnal Mantik, 7(2), 668-680. https://doi.org/10.30865/mantik.v7i2.4169
Rivai, V., & Sagala, E. J. (2009). Manajemen sumber daya manusia untuk perusahaan dari teori ke praktek (edisi 2). Jakarta: PT. Raja Grafindo Persada. https://onesearch.id/Record/IOS2883.JABAR000000000064789/Details
Rožman, M., Tominc, P., & Štrukelj, T. (2023). Competitiveness through the development of strategic talent management and agile management ecosystems. Global Journal of Flexible Systems Management, 24(3), 373-393.
Sabuhari, R., Sudiro, A., Irawanto, D., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation, and job satisfaction on employee performance. Management Science Letters, 10(8), 1775-1786.
Saputri, O. B. (2020). Pengaruh makroprudensial dan mikroprudensial terhadap harga saham. EL DINAR: Jurnal Keuangan Dan Perbankan Syariah, 8(2), 130-146. https://ejournal.uin-malang.ac.id/index.php/eldinar/article/view/9706
Singh, N. S., Kovacs, R. J., Cassidy, R., Kristensen, S. R., Borghi, J., & Brown, G. W. (2021). A realist review will be conducted to assess for whom, under what conditions, and how pay-for-performance programs work in low- and middle-income countries. Social Science & Medicine, p. 270, 113624.
Srimulyani, V. A., & Hermanto, Y. B. (2022). Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia. Humanities and Social Sciences Communications, 9(1), 1-11.
Sudarmanto, E., Hasibuan, A., Aulia, T. Z., Suleman, N., Ahmad, I. A., Faried, A. I., ... & Leilasariyanti, Y. (2023). Green Industry Dan Globalisasi. Yayasan Kita Menulis. https://kitamenulis.id/2023/09/01/green-industry-dan-globalisasi/
Suryawan, I. N., & Salsabilla, A. (2022). Pengaruh kepuasan kerja, disiplin kerja dan motivasi kerja terhadap kinerja karyawan. Aksara: Jurnal Ilmu Pendidikan Nonformal, 8(1), 137- 146. Https://doi.org/10.37905/aksara.8.1.137-146.2022
Tran, Q. H. (2021). Organizational culture, leadership behavior and job satisfaction in the Vietnam context. International Journal of Organizational Analysis, 29(1), 136–154. https://doi.org/10.1108/ijoa-11-2019-2084
Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, pp. 45, 10–22.
Wang, Y., Huang, Q., Davison, R. M., & Yang, F. (2021). Role stressors, job satisfaction, and employee creativity: The cross-level moderating role of social media use within teams. Information & Management, 58(3), 103317.
Waworuntu, E. C., Kainde, S. J., & Mandagi, D. W. (2022). Work-life balance, job satisfaction and performance among millennial and Gen Z employees: a systematic review. Society, 10(2), 384-398. https://doi.org/10.1080/21568602.2022.2048745
Widianto, T., Supriyono, S., Stie, -, Unggul, A., & Surakarta, B. (2018). Pengaruh kepemimpinan dan budaya organisasi terhadap kinerja karyawan bank syariah dengan kepuasan kerja sebagai variabel intervening. Jurnal Ekonomi Dan Perbankan, 3(2). https://doi.org/10.21002/jepi.v3i2.10017
Wulur, L., & Mandagi, D. W. (2023). Employee performance 2.0: Antecedents and consequences of Gen Z employees performance. SEIKO: Journal of Management & Business, 6(2), 224-240. https://doi.org/10.33541/seiko.v6i2.1428
Wuryaningrat, N. F., Mandagi, D. W., & Rantung, D. I. (2023). Mapalus as a Knowledge Transfer Practice to Improve Innovation Capability: Success or Not Success? Revista De Gestão Social E Ambiental, 17(1), e03162-e03162. https://doi.org/10.21768/rgsa.v17i1.6259
Wuryaningrat, N. F., Paulus, A. L., Rantung, D. I., & Mandagi, D. W. (2024). The Relationship of Trust, Knowledge Transfer, and the Person-Job and Person-Organization Fit as Moderating Effects. Journal of Indonesian Economy and Business, 39(2), 160-173.