Kepemimpinan Kepala Sekolah dalam Mengatasi Konflik Antara Guru, Siswa, Dan Orang Tua

Abstract

The success of education depends not only on the quality of learning, but also
on how conflicts that occur in the school environment can be managed properly.
Conflicts between teachers, students, and parents often arise due to differences
in perceptions, expectations, or unmet needs. This article examines the role of
school principals in addressing these conflicts with an effective leadership
approach. Principals, as leaders in the educational community, are expected to
have the ability to create open communication and support collaboration
between the various parties involved. Through an inclusive, adaptive, and
problem-solving-based leadership style, principals can identify sources of
conflict, defuse tensions, and create a harmonious environment. The approaches
applied include mediation, fostering interpersonal relationships, and
developing fair and transparent policies. The findings of this article suggest that
effective leadership of principals in dealing with conflict can improve the
quality of interaction between teachers, students, and parents, which in turn
supports the creation of a more conducive and productive educational climate.