Implementation of a Web-Based Educational Administration System to Enhance Accreditation at University
DOI:
https://doi.org/10.37680/scaffolding.v8i2.9450Keywords:
Accreditation, Administration System, Higher Education, Web-Based SystemAbstract
This study aims to analyze the implementation of a web-based educational administration system in improving accreditation performance at Telkom University. This research employed a qualitative approach using a case study design to gain an in-depth understanding of the phenomenon. The data were obtained from primary and secondary sources, including academic staff, administrative personnel, and accreditation teams. Data collection techniques consisted of in-depth interviews, direct system observations, and document analysis related to accreditation processes. The data were analyzed using an interactive model involving data reduction, data display, and conclusion drawing to ensure systematic and valid findings. The findings indicate that the implementation of the web-based system significantly enhances data integration across units, accelerates administrative processes, improves data accuracy, and facilitates the preparation of accreditation documents in a more structured and efficient manner. In addition, the system strengthens coordination among stakeholders and improves institutional readiness in facing accreditation assessments. In conclusion, the implementation of a web-based educational administration system contributes substantially to administrative efficiency and plays a strategic role in improving accreditation outcomes. The significance of this study lies in providing empirical evidence and a practical model for higher education institutions in optimizing digital-based administrative systems to support sustainable accreditation quality improvement.
References
Aljawarneh, S. A. (2020). Reviewing and Exploring Innovative Ubiquitous Learning Tools in Higher Education. Journal of Computing in Higher Education, 32(1), 57–73. https://doi.org/10.1007/s12528-019-09207-0
Alshibly, H. H. (2014). Evaluating E-HRM success: A Validation of the Information Systems Success Model. International Journal of Human Resource Studies, 4(3), 107–124. https://doi.org/10.5296/ijhrs.v4i3.5929
Angrosino, M. (2007). Doing Ethnographic and Observational Research. SAGE.
Bates, A. W. (Tony). (2015). Teaching in a Digital Age: Guidelines for Designing Teaching and Learning. BCcampus. https://openlibrary-repo.ecampusontario.ca/jspui/handle/123456789/276
Bond, M., Marín, V. I., Dolch, C., Bedenlier, S., & Zawacki-Richter, O. (2018). Digital Transformation in German Higher Education: Student and Teacher Perceptions and Usage of Digital Media. International Journal of Educational Technology in Higher Education, 15(1), 48. https://doi.org/10.1186/s41239-018-0130-1
Bowen, G. A. (2009). Document Analysis as a Qualitative Research Method. Qualitative Research Journal, 9(2), 27–40. https://doi.org/10.3316/QRJ0902027
Bush, T. (2003). Theories of Educational Leadership and Management. SAGE.
Creswell, J. W. (2016). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Sage Publications.
Davenport, T. H. (1993). Process Innovation: Reengineering Work Through Information Technology. Harvard Business Press.
Denzin, N. K. (2009). The Research Act: A Theoretical Introduction to Sociological Methods. AldineTransaction.
Eaton, J. S. (2015). An Overview of U.S. Accreditation. Revised November 2015. Council for Higher Education Accreditation. https://eric.ed.gov/?id=ED569225
Gil-Garcia, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital Government and Public Management Research: Finding the Crossroads. Public Management Review, 20(5), 633–646. https://doi.org/10.1080/14719037.2017.1327181
Harvey, L., & Green, D. (1993). Defining Quality. Assessment & Evaluation in Higher Education, 18(1), 9–34. https://doi.org/10.1080/0260293930180102
Hoy, W. K., & Miskel, C. G. (2005). Educational Administration: Theory, Research, and Practice (7th ed). McGraw-Hill. https://cir.nii.ac.jp/crid/1971712334756669457
Huberman, A. (2019). Qualitative Data Analysis: A Methods Sourcebook. https://www.sidalc.net/search/Record/KOHA-OAI-ECOSUR:4757/Description
Ifenthaler, D., & Yau, J. Y.-K. (2020). Utilizing Learning Analytics to Support Study Success in Higher Education: A Systematic Review. Educational Technology Research and Development, 68(4), 1961–1990. https://doi.org/10.1007/s11423-020-09788-z
Kvale, S. (2007). Doing Interviews, Sage Publications. Translated into Polish by Agata Dziuban. Prowadzenie Wywiadów. Warszawa: Wydawnictwo Naukowe PWN.
Laudon, K. C., & Laudon, J. P. (2004). Management Information Systems: Managing the Digital Firm. Pearson Educación.
Mambile, C., & Machuve, D. (2019). Web-based Approach to Overcome the Market Information Gap between Poultry Farmers and Potential Buyers in Tanzania. Journal of Information Systems Engineering & Management, 4(1). https://doi.org/10.29333/jisem/5740
Materu, P. N. (2007). Higher Education Quality Assurance in Sub-Saharan Africa: Status, Challenges, Opportunities and Promising Practices. World Bank Publications.
Mulyono. (2008). Manajemen administrasi dan organisasi pendidikan.
Nasution, M. N. (2005). Manajemen Mutu Terpadu. Ghalia.
Nguyen, T. D., Nguyen, T. M., & Cao, T. H. (2015). Information Systems Success: A Literature Review. In T. K. Dang, R. Wagner, J. Küng, N. Thoai, M. Takizawa, & E. Neuhold (Eds.), Future Data and Security Engineering (Vol. 9446, pp. 242–256). Springer International Publishing. https://doi.org/10.1007/978-3-319-26135-5_18
O’Brien, J. A., & Marakas, G. M. (2008). Management Information Systems. McGraw-Hill/Irwin.
Rahmawati, R., Permana, J., Nurdin, D., Triatna, C., & Wahyuni, S. (2024). Digital-Based Service In Higher Education: A Systematic Literature Review. Proceedings of Malikussaleh International Conference On Education, Social Humanities, and Innovation (Miceshi), 1, 0040–0040.
Romero, C., & Ventura, S. (2020). Educational Data Mining and Learning Analytics: An Updated Survey. WIREs Data Mining and Knowledge Discovery, 10(3), e1355. https://doi.org/10.1002/widm.1355
Sallis, E. (2014). Total Quality Management in Education. Routledge.
Selwyn, N. (2011). Education and Technology: Key Issues and Debates. A&C Black.
Shah, M., & Nair, C. S. (2013). Enhancing Student Feedback and Improvement Systems in Tertiary Education.
Soegoto, Y., Meyliana, M., Prabowo, H., Hidayanto, A. N., Trisetyarso, A., & Pradipto, Y. D. (2023). Digital Transformation in Higher Education. International Journal of Research and Applied Technology (INJURATECH), 3(2), 300–307. https://doi.org/10.34010/injuratech.v3i2.14196
Stair, R. M., & Reynolds, G. W. (2018). Principles of Information Systems (Thirteenth edition). Cengage Learning.
Stake, R. E. (1995). The Art of Case Study Research. SAGE.
Stensaker, B., Langfeldt, L., Harvey, L., Huisman, J., & Westerheijden, D. (2011). An in‐depth Study on the Impact of External Quality Assurance. Assessment & Evaluation in Higher Education, 36(4), 465–478. https://doi.org/10.1080/02602930903432074
Suryadi, E. (2019). Communication Management of Digital Information Data in Human Resources as a Policy-Making Strategic Program for the University. Advances in Science, Technology and Engineering Systems Journal, 4(4), 539–544. https://doi.org/10.25046/aj040465
Susanto, A., Lee, H., Zo, H., & Ciganek, A. P. (2013). User Acceptance of Internet Banking in Indonesia: Initial Trust Formation. Information Development, 29(4), 309–322. https://doi.org/10.1177/0266666912467449
Vlăsceanu, L., Grünberg, L., & Pârlea, D. (2007). A Glossary of Basic Terms and Definitions. UNESCO.
Zawacki-Richter, O., Marín, V. I., Bond, M., & Gouverneur, F. (2019). Systematic Review of Research on Artificial Intelligence Applications in Higher Education – Where are the Educators? International Journal of Educational Technology in Higher Education, 16(1), 39. https://doi.org/10.1186/s41239-019-0171-0
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Nano Sukmana, Cecep Hilman, Eki Dudi Darmawan
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
